IT Support Engineer - 12-Month Contract (Onsite, Dublin) Location: Dublin, Ireland Contract Type: 12-Month Fixed-Term Start Date: ASAP Work Arrangement: Onsite
Overview We are seeking a skilled IT Support Engineer to join our client's team in Dublin on a 12-month contract. The successful candidate will provide high-quality first and second-level technical support for end users, ensuring efficient resolution of hardware, software, and mobility issues while maintaining excellent customer service standards. Key Responsibilities
Provide Level 1 and Level 2 support for workstations, laptops, and mobility devices.
Assist with infrastructure-related tasks including installations, replacements, relocations, and removals.
Troubleshoot and resolve hardware and software incidents for computer systems.
Support and manage mobile devices (iPhone, iPad) for software-related issues.
Maintain and support inventory units such as monitors, local/network printers, scanners, and docking stations.
Manage receipt, inventory, and preparation of materials and spare parts, ensuring timely installation and feedback to users.
Monitor production environments using dashboards and KPIs, contributing to continuous improvement of processes and documentation.
Deliver exceptional customer service, ensuring a positive user experience at all times.
Technical & Professional Skills
Strong technical knowledge of Windows environments, Office 2016 / Microsoft 365, MS Teams, Mail services, and collaboration tools.
Familiarity with mobile services and Apple environments (iPhone/iPad).
Experience in incident and request management (ITIL framework preferred).
Ability to monitor and report on production environments and contribute to documentation improvements.
Prior experience in IT support within a large enterprise environment.
Essential Experience & Attributes
Minimum 3 years' experience in onsite IT support and customer service roles.
Excellent customer service orientation, interpersonal and communication skills.
Strong listening, analytical, and problem-solving abilities.
Highly motivated, with a desire to learn and improve continuously.
Organized, independent, and pragmatic approach with strong hands-on capability.
