IT Support Engineer Location: Waterford (onsite - 4 days per week) Contract: 3 months with possibility of extension Start Date: Immediate availability preferred.
Role Overview We are seeking an experienced IT Contractor to provide hands-on support across IT projects, technology rollouts, and day-to-day operational needs. This is a great opportunity to work on a broad mix of business applications, cloud migration, and cyber security initiatives, contributing directly to a wider digital transformation strategy.
Key Responsibilities
Provide hands-on support for IT project implementations and technology rollouts.
Work independently to achieve agreed project targets and goals.
Develop and document training materials as required.
Assist with cyber security initiatives to ensure compliance with the NIS2 directive.
Actively collaborate with the IT Manager, MSP, and wider IT team.
Project & System Support
Configure and set up new systems to support digitisation of business operations.
Support line-of-business applications:
Container/terminal operating systems
Marine/shipping management systems
Cargo management systems
Assist with cloud migration projects (Datto → SharePoint).
Support IT MSP with MS Intune and Modern Workplace setup.
Cyber Security
Deliver cyber awareness training under the guidance of the IT Manager.
Support ongoing cyber security compliance and activities.
General IT Support
Provide troubleshooting and support for IT systems and equipment, including:
MS365 user setup
Windows 11 upgrades/replacements
Network/data link troubleshooting
Printer and hardware support
Liaise with MSP and escalate issues as required.
Candidate Profile
5+ years' experience in IT support, systems administration, or IT project delivery.
Strong knowledge of Microsoft technologies (MS365, Intune, SharePoint, Windows 11).
Experience supporting business applications and liaising with MSPs.
Hands-on troubleshooting ability across hardware, software, and networks.
Awareness of cyber security principles; prior NIS2 exposure desirable but not essential.
Proactive, self-motivated, and able to manage tasks independently.
