SmartTask Operations Coordinator
Location: Ireland
Work Type: Permanent / Full Time
Job Ref: 1280921
Key Responsibilities
- Serve as the primary administrator for SmartTask, configuring and managing rostering, payroll,incident reporting, and ERP modules.
- Deliver and maintain accurate staff rosters, ensuring coverage, compliance, and efficient deployment.
- Collate hours worked in SmartTask to produce accurate payroll exports.
- Oversee proof of attendance, incident logging, and task monitoring via SmartTask.
- Generate reports and dashboards to support operations, payroll, and client requirements.
- Provide training and user support to staff and managers to ensure adoption and compliance.
- Liaise with SmartTask vendor support for updates, escalations, and improvements.
- Collaborate with leadership to maximise SmartTask’s role as a business-wide ERP solution.
Essential Requirements
- Proven SmartTask experience in a security or workforce management setting (minimum 1 year).
- Strong knowledge of rostering, payroll collation, and workforce scheduling in SmartTask.
- Ability to configure reporting and dashboards to meet operational needs.
- High level of attention to detail and organisational skills.
- Strong communication skills and the ability to train staff across different levels.
Desirable Experience
- Background in the security industry or managing mobile/static staff.
- Knowledge of compliance frameworks (SIA/ACS, working time regulations).
- Familiarity with payroll systems and SmartTask integration.
- Demonstrated success in improving efficiency through automation and reporting.
Performance Metrics
- Accuracy and timeliness of rosters and payroll data.
- Reduction in payroll disputes and scheduling conflicts.
- Effective reporting outputs and analytics from SmartTask.
- Staff adoption and satisfaction with the system.
