About the Role We are looking for our client a skilled and customer-focused Level 2 Helpdesk Support Engineer to join their growing IT support team. This role involves providing advanced technical support to a range of business clients both remotely and on-site, ensuring issues are resolved efficiently while delivering an excellent customer experience. The successful candidate will have strong troubleshooting skills, excellent communication abilities, and hands-on experience supporting Microsoft technologies, as this is an essential requirement for the role. Key Responsibilities
Provide Level 2 technical support to clients remotely and on-site.
Troubleshoot and resolve hardware, software, and network-related issues.
Support Microsoft Windows operating systems and Microsoft 365 environments.
Administer and support Active Directory users, groups, and permissions.
Diagnose and resolve endpoint and device-related issues.
Escalate complex technical issues where appropriate.
Maintain accurate documentation and update support tickets.
Deliver exceptional customer service while meeting agreed service levels.
Travel to client sites to provide hands-on technical support when required.
Essential Experience & Qualifications
Minimum 2-3 years' experience in an IT Support or Helpdesk role.
Strong commercial experience supporting Microsoft technologies is essential.
Hands-on experience supporting:
Microsoft Windows 10/11
Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
Active Directory
Microsoft Entra ID (Azure AD) desirable
Experience providing both remote and on-site technical support.
Strong troubleshooting skills across hardware, software, and Microsoft environments.
Good understanding of networking concepts, including:
TCP/IP
DNS
VPN
Experience with endpoint management tools and IT ticketing systems.
Knowledge of ITIL processes is an advantage.
Skills & Competencies
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Customer-focused with a commitment to delivering high-quality support.
Ability to prioritise workload and manage multiple tasks effectively.
Self-motivated with the ability to work independently and as part of a team.
Requirements
Full, clean driving licence and access to your own vehicle.
Willingness to travel to client sites across Ireland as required.
Must be based in Ireland.
Flexibility to work occasional evenings or weekends when required.
What's on Offer
Competitive salary.
Professional development and Microsoft certification support.
Exposure to a wide range of Microsoft technologies and client environments.
